Effective Date: 1 July 2023
Thank you for choosing FrameMaker Windows as your trusted provider of UPVC windows and doors. We understand the importance of privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal data you provide to us. By using our website, products, and services, you consent to the terms of this Privacy Policy.
Information Collection and Use
1.1 Personal Information: We may collect personal information, such as your name, address, contact details, and payment information, when you interact with us for inquiries, orders, or services. This information is necessary for fulfilling your requests and providing you with the best experience.
1.2 Website Usage: When you visit our website, we may collect non-personal information such as your IP address, browser type, operating system, and pages visited. We use this information to improve our website and analyze user behavior to enhance your browsing experience.
Information Sharing and Disclosure
2.1 Service Providers: We may engage third-party service providers to perform various functions on our behalf, such as payment processing, shipping, and customer support. These service providers have access to personal information necessary to carry out their services but are not allowed to use it for any other purposes.
2.2 Legal Compliance: We may disclose personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or investigate potential violations.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system is entirely secure. We cannot guarantee the absolute security of your information, and you provide it at your own risk.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights and Choices
5.1 Access and Update: You have the right to access, correct, or update your personal information. If you wish to do so, please contact us using the information provided at the end of this Privacy Policy.
5.2 Opt-Out: You may opt out of receiving marketing communications from us by following the instructions provided in our communications or by contacting us directly.
Children's Privacy
Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate steps to remove the information from our systems.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
FrameMaker Windows
Unit 3a-5a, Radnor Road, South Wigston, Leicestershire LE18 4XY
sales@framemakerleicester.com
0116 2784000
We appreciate your trust in our company and commit to handling your personal information with care and respect.